Friendly Computer Training 

Help, support and advice for home computer users from an experienced IT teacher

 

 Clear the Print Queue

How to clear the print queue if your printer won't print

The Print queue won't clear.

If your printer won't print - what do you do??? 
Most people's answer is ask it to print again.  Now the printer is unable to print two documents instead of just one.  

Now what? Ask it to print again?  Many people do.  The result is that one or more documents become stuck in the print queue.

You need to clear the print queue.
To clear the print queue and get the printer printing again, follow the instructions below.

And when you've finished check out our computer humour section for a little light relief.  Better than shouting at the printer and cheaper than smashing the computer.

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TURN THE PRINTER OFF

  • Look for the printer icon at the bottom right of your computer screen
  • Point the mouse at it.  A message should appear telling you how many documents there are in the print queue

print queue won't clear

  • DOUBLE CLICK on the printer icon

If you can't see the printer icon, you click on Start/control panel/printers and then double click on your printer to open the print queue dialog box.

This should open up a box showing all the documents in the print queue 

clear the print queue

 To clear the print queue:

  • SINGLE Click on the first document so that it is highlighted
  • Then click on the word 'document' in the menu bar (between 'printer' and 'view')

clear the print queue

  • A drop down menu will appear
  • Click on 'Cancel' to cancel the document
  • Delete all the documents in the list
  • The last document probably wont disappear from the list until you TURN THE PRINTER ON.
 

 

 

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